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Play it Safe
Psychosocial
15 minutes
Dealing with aggression: Verbal aggression
Description
This course covers the full cycle of verbal aggression in a professional setting. You will learn how to recognize early warning signs, apply de-escalation techniques during an incident, and correctly report it afterward. By completing this training, you will be better equipped to handle verbal aggression safely and effectively.
After this course you can
- Recognize the different phases of the verbal aggression cycle
- Identify preventive measures to reduce the risk of verbal aggression
- Apply de-escalation techniques during a verbal aggression incident
- Explain how to correctly report a verbal aggression incident after it occurs
- Describe what verbal aggression is and how it can manifest in the workplace
Who is it for?
This training is intended for all employees who may encounter verbal aggression in their day-to-day work environment.
