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Play it Safe
Psychosocial
15 minutes
Communication Skills: Utilizing DESC for Constructive Conversation
Description
This training introduces the DESC principle as a practical tool for clear, assertive, and respectful communication in the workplace. You will learn how to structure your message, avoid misunderstandings, and address difficult situations constructively. By the end, you will be able to apply DESC in real-life work scenarios such as emails and direct conversations.
After this course you can
- Explain what the DESC principle stands for and how it works
- Recognize common communication pitfalls that cause confusion or frustration
- Apply the DESC model to structure assertive and constructive messages
- Distinguish between effective and ineffective communication in workplace situations
- Use DESC to address difficult or sensitive topics with colleagues professionally
Who is it for?
This training is intended for all employees who want to improve their communication skills in a professional workplace setting.
