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Play it Safe
Psychosocial
5 minutes
Dealing with aggression: Frustration
Description
This training teaches you how to handle aggression that stems from frustration. You will learn to recognize the signs of escalating frustration and apply effective de-escalation techniques. By the end, you will be equipped to respond calmly and professionally in challenging situations.
After this course you can
- Recognize the signs of frustration-driven aggression
- Understand the underlying causes of frustration that lead to aggressive behavior
- Apply de-escalation techniques to calm an aggressive person
- Demonstrate appropriate communication skills when confronted with aggression
- Follow the correct steps to safely manage an aggressive situation
Who is it for?
This training is intended for employees who may encounter aggressive behavior from clients or colleagues in their daily work.
